Terms & Conditions
Shipping and Handling
Standard OrdersHandling of stock items is 2-4 business day and shipping is 4-6 business days. All shipments are sent via FedEx Ground, UPS Ground, or a third party shipper (if order is > 100 pounds). There is no expedited service for orders due to the types of materials being shipped.
Custom Orders / SplitsCustom orders require special mixing and processing so handling and ship time can vary depending on the type of order or split shipment(s). Custom orders are guaranteed to ship within 14 business days of the purchase date unless invoiced notations state otherwise. Notation of, “held late as possible” clarifies inexact dispatch date(s), to be “tagged” at same price, i.e. as first part(s) of said portion(s) and/or split. Denotation “late as possible” refers to time, usually over 30 days from initial part(s) or a longer term; this being relevant to space requirement of (SLC) storage, inside nearest loading dock(s), etc.
Purchases MadeWe offer Products that can be used for waterproofing and corrosion prevention. Since the manner and condition of application are beyond our control, neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential arising out of the use or the inability to use this product. The buyer’s sole and exclusive remedy against the manufacturer or his agent shall be the replacement of the defective product, and no other remedy (including, but not limited to, incidental or consequential damages for lost profits, lost sales, injury to property, labor costs and expenses or any other incidental or consequential loss) shall be available to the buyer.
Returns and ExchangesReturns & Exchanges must be approved and provided an RMA number prior to any merchandise being shipped back. Any merchandise returned without an approved RMA number will NOT be accepted or credited to the customer account. Contact Spray-Lining and Coatings to obtain an RMA request form which reflects the adjusted credit for your order (see fees below). No credit will be provided for orders after 30 days from shipping date.
Restocking fee for Returns or Exchanges:A 35% restocking fee applies to standard store products returned which are not defective and are returned in salable condition. Special orders are subject to an additional 10% restocking fee (45% total) as these items cannot be returned to our general store stock and require additional handling. The customer must adequately insure and ship the product at their cost. Actual Spray Lining and Coatings costs for shipping and handling are non-refundable and will be debited from any return credit due whether charged on initial invoice or absorbed as part of product sale.
Salable Product Condition:All items must be returned in salable condition in order to qualify for merchandise credit as detailed above. Any existing container or can locks must remain intact and sealed in same condition as shipped. Opened, torn, dented, or products otherwise not ready for resale upon arrival at our distribution center will not be eligible for refund.
Merchandise will be inventoried within 2 business days after arrival, and if damaged or missing items are determined, an adjusted RMA will be generated. This documentation, reflecting any adjustment to applicable credit will be provided to the customer for approval before refund is applied. After adjusted RMA is signed and returned, any resulting credit will be applied to original form of payment as soon as reasonably possible.
Packages which arrive at our facility with obvious damage will be noted with delivery driver, but not necessarily inventoried at that time. Spray Lining and Coatings assumes no responsibility for content damage or any claim you may wish to file for insurance purposes beyond noting obvious package damage.
Products which have been sold as part of a larger kit, re-poured, or provided in customized packaging at customer request for ease of mixing are not considered salable as they cannot be returned to stock for resale. Additionally, products which are manufactured for specific customer requirements and not generally available through our online outlets are not returnable with the exception of defective products as outlined below.
Allowances for credit on non-returnable merchandise may be made in certain circumstances solely at the discretion of Spray Lining and Coatings for products not generally considered salable.
Defective Products:Defective product must be determined on the phone with a certified professional. Once we have determined the type of product failure, we will either:
- Modify the order to make the system correct at no cost to you
- Exchange the product at no cost to you
If we send an incorrect order, we may send out replacement materials before receiving returned item. In this case, customer will be issued a shipping label and is expected to place sticker on original box with return materials. This may be picked up by FedEx the next day or customer may drop off within 5 business days. Attempts will be made via email and phone if tracking information is not updated within 5 business days of issuing return label. If customer does not return item in time allotted, the credit card on file will be charged for the price of the non-returned materials.
Loaner EquipmentSLC Backpack system and SLC 1 to 4 gallon type spray rigs only: Certification confirmed on site with an SLC support person or via photo images emailed to email@example.com is required on or before 45 days of delivery for 90 day loaner to remain at no cost for stated “loaner” period invoiced. Clear proof of images thereof is required to same email address on all off-site walk through as per Certification Instructions folder documents. Without said confirmation, billing at price stated on www.spray-lining.com shall occur via same as billing data provided for funding; this billing shall commence prior to 90 days.
Loaned application equipment from Spray-Lining & Coatings, Zone Partner, Flexible Lining Systems, GTST, Inc, herein known as “SLC”. Any person(s), business(s), government(s), partner(s) funding SLC in by any method is/are herein referred to as, “Client”: Any/all application “items”, not limited to Graco or PMC or SLC plural component proportioner(s), tools, equipment, tooling part(s), spray rig(s), spray gun(s), power roller(s), yoke frame(s) hereby understood herein, referred to, emailed and/or invoiced as, “loaner(s), “on loan”, “loaned”, “loaner(s) no cost for # days”, as where utilized or not used for applications of lining(s), coating(s), polyurea(s), poly hybrid(s), polyurethane(s), urethane(s), epoxy(is), layering, texturing of SLC and/or any form, brand, type, formulation, etc of “coating-like” material(s) notwithstanding of or from (a) competitive vendor(s), manufacturer(s), distributor(s) are not property of any client without clear wording upon invoice or email denoting such items are property with specific funding as such. While specific cost of said loaned items may be specified upon invoice, actual cost does not include shipping to SLC facility confirmed as stated below; any freight, mail or delivery cost for returning shall be paid by client and not by SLC. Actual cost shall be clarified via email from spray-lining.com only prior to any/all billing of same credit or debit card provided on or for transaction with same; this/these is/are notwithstanding via emailed and/or via telephone orders and/or notified by text to SLC employee and/or by faxed form(s) of bank card or check payment(s). It is further understood what without exact the exact wording, “no return necessary; property of client upon funding in full”, any/all equipment not specifically purchased by client shall remain property of SLC with expected return by 45 days of delivery(is) in “working”, and “functional” condition. “Working and/or functional” specifically refers to any/all said items to be cleaned of debris, packaged by client within reason so as to deliver undamaged or to be insured by client within said timeframe unless another timeframe was specified upon invoice, by email or by US mail or facsimile from SLC, where “Timeframe” is understood to be verifiable “by” # of days specified by said form of message. Actual delivery address for return must first be confirmed by email to: firstname.lastname@example.org or by facsimile to: 1-913-273-1255 by client to be one of the following facilities:
- Z1/SLC, 267 Commerce Ave, South Burlington, VT 05403
- Z2/SLC, 8510 Fraser St, Vancouver, BC V5X 0A4, Canada
- Z-0/SLC, CTS Facility 4155 Dow Rd, / equip returns- J- /, Melbourne, Fl. 32934
- Z3/SLC, 1220 W Rappel Ave, Bloomington, IN 47404
- Z4/SLC, 3874 Okaloosa Ave, Tuscaloosa, AL 35401
- Z5/SLC, 5360 Hailey Ave, Springdale, AR 72762
Limits of LiabilitySpray Lining and Coatings assumes no liability for products sold through our online sales outlets or by direct phone orders beyond product replacement or refund of original purchase price for defective merchandise. Every effort is made to provide clear instructions and extensive phone support, but errors made by customers are still possible and beyond our control. Products which are applied without following directions provided or contacting us directly oftentimes cannot be confirmed as defective and may not be refundable due to customer failure to contact us promptly for support.
Disputes and ClaimsAny claim for defective merchandise or other relief beyond that offered by phone support with our certified professionals must be provided in writing to our corporate office of record at the time of the transaction. Buyers agree that any claim related to their transaction which they wish to pursue will be under the jurisdiction of proper authority for this location. Inquire for corporate Spray Lining and Coatings office location at: email@example.com.
Security Method for Transmission of Payment DataAll transactions are supported by 256-bit Secure Sockets Layer encryption. Passwords are secured using MD5 hash encoding. No credit card information is kept on file after the purchase.
What information do we collect?We collect information from you when you register at our site or purchase an item online as a guest or registered user. We also collect information from you when you fill out any contact form.
What do we use this information for?
- Personalize your visit: To enhance your customer experience we may use information you have provided in the past to optimize the content you see on this site.
- To improve this website: We strive to make improvements to this web site and its value to the user. Therefore, we may use information to understand trends, behavior and to identify problems.
- To process transactions: Your information is required to process orders, ship products, charge payments, and contact you during the order lifecycle. Your information is not exchanged with any other party except to fulfill this order lifecycle.
- To send periodic emails: We will access your contact information to extend deals and news about Flexible Lining Systems. You can opt out of our newsletter in your account settings.
Third party linksWe do publish third party links and plugins on our site. These third parties have separate and independent privacy policies. Therefore, we have no responsibility or liability for these linked sites. We value your feedback, so if you believe a third party link on our site is inappropriate or leads to a compromising experience, we would greatly appreciate your feedback.
Online privacy onlyThis policy applies to information gathered online only. It does not apply to information gathered offline (via phone or direct email).
Policy last updated 08/30/2016
Contacting UsWe appreciate your feedback. You can contact us at:
Email : firstname.lastname@example.org
Phone : 1-855-545-4900